This guy should get FIRED!! - $1500 Gaming PC Secret Shopper pt3


  • Am Vor Monat

    Linus Tech TipsLinus Tech Tips

    Dauer: 20:51

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    We fake a rather simple technical issue and observe how effectively each System Integrator's tech support can resolve it.
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    undercover  investigation  secret shopper  alienware  hp omen  maingear  ibuypower  origin pc  

Linus Tech Tips
Linus Tech Tips

Thanks for watching guys! Hope you're all enjoying the series so far. iBUYPOWER posted a response to our video here: http://twitter.com/iBUYPOWER/status/1075123436651929600

Vor Monat
Guy Sky
Guy Sky

You should ask for responses from all of the bad performers.

Vor 4 Tage
DracoTora
DracoTora

sounds like an "OMG, we are busted, let's just post something that makes it look like we are solving it and hope everyone believes us, but in reality, do nothing."

Vor 5 Tage
TheVoidRose
TheVoidRose

I already knew going in that iBUYPOWER was going to be bad but man that guy made me so mad, I hope he got fired.

Vor 7 Tage
NvrUseYur RealName
NvrUseYur RealName

+R1ckmister Agreed. But I certainly hold people being paid for something to a higher standard when that's what they're paid for. Otherwise they're absolutely worthless. And yea, I've been there too. Maybe I'm too hard on myself as well & thus these potentially unrealistic expextations? I dunno, but if these people can't maintain, then they're clearly in the wrong line of work. ...IM(NS)HO

Vor 12 Tage
R1ckmister
R1ckmister

NvrUseYur RealName that’s actually disgusting, don’t you guys have unions for BS like that? And don’t get me wrong I’m not saying this is in any way, shape or form good! Not at all, but same time we don’t know why that happened for that call. Could have literally been an isolated incident. People just need to start being kinder to each other if you ask me now, we’re too quick to jump on anyone that does or says things that we don’t quite agree to. I’ll even hold my hands up to say I’ve done it probably countless times but as I get older I’m learning to not be so much of a dick myself 😂

Vor 12 Tage
PhantomMark
PhantomMark

Awesome job team, this vid sums up my experience with nearly all tech support in all industries, especially the remote tech based in India, if its not on a script your screwed !!!

Vor 2 Stunden
Eric Lopez
Eric Lopez

I work as a computer support field tech and I have received a lot of compliments on my iFix it pro tech tool kit. My dad bought it for me right before he passed away. Also Alienware has some of the worst customer support. That ibuypower guy was such a dick head. I know you guys are doing secret shopping, but I would have complained

Vor 2 Stunden
Ean Miller
Ean Miller

The time I had to call Asus was fast cause I refused to do all they asked and told them I knew it was a dead GPU. They took it back, replaced it and boom was working when I got it back.

Vor 6 Stunden
Mr Jay White
Mr Jay White

13:00 eye twitching intensifies

Vor 8 Stunden
Bruce Johnson
Bruce Johnson

bro didnt you know you can just download more ram i downloaded a petobyte of ram and it fit in 34 kb of space

Vor Tag
Dee'Kej
Dee'Kej

I want to see more videos with Janice in the future! ;)

Vor Tag
vince slark
vince slark

thats just call center service for you in general

Vor Tag
Surf Widow
Surf Widow

Dell belittle their BASIC (as they keep saying) service and punish customers for not buying their warranty by messing them about this is a PR disaster for Dell Well done for showing us this video! Also whilst its cheaper to outsource tech support to India this demonstrates why so many companies are bring their call centers back home! This sort of YT video can really damage a company as they are so exposed here to what customers have to deal with everyday! The companies concerned want to sell high end machines so they better watch this and learn! HA! IBuyPower! You just lost a million bucks! LOL! HP (JOKE!) At first sounded like a dirty phone call! LUL! MonkaS They just want to sell stuff and then move you away as far away as possible! PS Your Reel to Reel Tape deck recorder is not running ;) LOL!

Vor Tag
Magic Right
Magic Right

I think this is a very good and enjoyable video but where’s petscop 2

Vor Tag
brfritos
brfritos

I don't know how would you feel about it Linus, but here in Brazil we go waaaaayyyyy more targeting the head of the customer. Like a KICK in the head of the customer. PEBCAK here is called BIOS. Burro e Idiota Operando Sistema. Translation? Stupid and Idiot Operating a System. And customer support is equally terrible, with some exceptions. Oh yeah, Microsoft support is just like the rest of the world: crap. LOL

Vor Tag
conman3609
conman3609

i see 686 mis clicked liked butons AKA DISLIKED

Vor Tag
conman3609
conman3609

lol linus ''WHYYYYYYYYYY!!!!'

Vor Tag
Nathan Ford
Nathan Ford

This is just painful in my soul.

Vor 2 Tage
Vicechair games
Vicechair games

Wow that tech service agent at ibuypower was so rude. Like if im buying a computer and im not sure about something tech support is supposed to help not make me the consumer feel like a moron. Condescending comments and tones do not fly

Vor 2 Tage
Rakly3
Rakly3

anti-static wristbands are BS. This video proves it.

Vor 2 Tage
Yi huan Teh
Yi huan Teh

18:51 why was one of the host in the video? i thought its live

Vor 2 Tage
shubham sahu
shubham sahu

Omen ***** a setting will appear RAM 😂 🤣👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻

Vor 2 Tage
Speaker Rob
Speaker Rob

This is such a fun series to watch! Thanks, Linus, for this great content. Each of the companies represented should be thanking you for offering them free quality control of this caliber.

Vor 2 Tage
Josh Erickson
Josh Erickson

Is Ivan sitting there with headphones on and also helping Janice put the ram back in on the screen?

Vor 3 Tage
ツMazer
ツMazer

Actually hilarious

Vor 3 Tage
Belgian Star
Belgian Star

Oh boy, I feel sorry for Janice having to go trough this shit lmao

Vor 3 Tage
Belgian Star
Belgian Star

Dell tech support uses the same quality ‘professionals’ as a company all Belgians know: proximus

Vor 3 Tage
DeeKay
DeeKay

How much did you guys pay her to sit through that tech support hell? xD

Vor 3 Tage
ricky gonzalez
ricky gonzalez

excuse me mother fu**** xD 10:50 best part

Vor 3 Tage
Jekri Nachyev
Jekri Nachyev

Quickest way to get to tech support for Dell Premium Support First call any number listed as dell support like any department Customer Support/Tech support ETC. - Have your Service Tag it's really all you need this is a 7 digit code with both letter and numbers located on the pc and sent in the first email you are sent from them. - In the prompt automated menu, when it asks for service tag basic ignore this step and say whatever twice to bypass this and get to an agent. - First say the 7 digit Service Tag in Phonetics for Example Xray-Delta-7-Delta-Xray-Zulu-7 and then say what department you are trying to get to and a brief description of the issue. -The agent will notify you that they are going to transfer you. Stay on the line they are setting up the transfer. Then they will get back to you in about 30 seconds then transfer you. And if you get disconnected at this point the next agent will know. - Yay if you where transferred properly are now at tech support Make sure you provide your service tag in Phonetics again this data is not transferred from the last person presumably for customer security. I hope this quick guide helps anyone trying to navigate this. I have had to do this close to 100 times in the last 3 months so I hope my experience helps others.

Vor 3 Tage
Hungry Basset
Hungry Basset

Play highlights of this during the Superbowl.

Vor 3 Tage
Brian Monnissen
Brian Monnissen

I love this new series and especially this part. I think I've rewatched this about 10-15 times! Also, I love the honest rage of Linus, like always.

Vor 3 Tage
Francois Louw
Francois Louw

Janis is so Cute 😊

Vor 3 Tage
John Edward
John Edward

I think we all know where to NOT call or buy from I am definitely not getting ibuy or hp Dell beating em is amazing true MVP Dell 😂

Vor 3 Tage
Todor
Todor

I'd fuck Janice thou.

Vor 3 Tage
High Desert Exile
High Desert Exile

hmmmmmmm

Vor 4 Tage
khaled azem
khaled azem

Why is there a gun on the table

Vor 4 Tage
Secret !
Secret !

HP customer support sent me here for my RAM issue. It still isn’t fixed...

Vor 4 Tage
Haotian Zhang
Haotian Zhang

so that’s why apple succeeded

Vor 4 Tage
HeyPapi6969
HeyPapi6969

Linus just turned into Michael Scott 13:56

Vor 4 Tage
Designer Boiz
Designer Boiz

You guys Look like pc detectives this was great information.

Vor 5 Tage
Tony Hunt
Tony Hunt

HP - Within 30 days they have a DOA policy whereby sales has to decide whether or not they are going to go with a full replacement of the unit. The tech support was probably actually trying to set her up with a swank replacement. Looks like he was fighting policy on the HP...SAAAD

Vor 5 Tage
WallstreetSplooge
WallstreetSplooge

Native English speakers can go a long way...

Vor 6 Tage
Adam Warren
Adam Warren

Downloading Ram!

Vor 6 Tage
Nolan Russell
Nolan Russell

Ever since I had to explain what VOIP is to tech support personnel I realized I knew way more than them and haven't called tech support since.

Vor 6 Tage
Simon Stål
Simon Stål

I worked in technical support for a while (AppleCare), one of the problems is that you have your own departments and you are not allowed to do support on in an area where you are not trained, even though you might know the solution. So, for example, a newly trained tech support for apple does support for ios (ipad,ipod,iphone,apple watch etc) so if someone calls in for anything related to mac they have to be transferred to the mac department. Before they get transferred you'd basically have to get their contact information, ask them what the problem is, get the serial number for the product etc. (Even if you have filled out a form online we'd still have to double check all the information, that's part of the protocol) What could happen (at least at Apple) is that there are people there working as "quality control" which sole purpose is to listen to random calls that have been made and make sure that you follow protocol and give the customer the best support when it comes to how you treat them, if you solved the problem or how you solved the problem. If you solve a problem that is outside of your "scope", like for example helping a customer with a mac related problem even though you are not certified to give mac support you would get in trouble. There was once a guy that called in and I knew how to solve his problem (it was keyboard related and takes just one button press to fix), I tried to transfer him to the mac department but they were busy and he would have to wait about 30 min to get connected so I ended up just telling him the how to do it and wish that no one from quality control would listen in on that call.

Vor 6 Tage
James Brock
James Brock

I am in luv w/Janice :)

Vor 6 Tage
IronHunter02
IronHunter02

I can vouch that Alienware support is completely terrible. My computer shut off when I took the side panel off so, I called them wondering if there is a certain way to put the side panel on,by the way my outlet on my wall just happened to go out at the same time I took the panel off.Anyways they asked me for my service number and asked me my name and phone number over and over and over rinse wash repeat for an hour before someone said to try a different outlet on your wall like they took an hour to tell me try a different outlet like Alienware get your shit together!! Then they called me when I was at school wondering if I need more tech support for a problem that I told them had been solved they called me another time after that to which I just instant hung up when I heard the same tech support voice.

Vor 6 Tage
mx1701
mx1701

They need to fire all these Indian people and hire some competent representatives instead....

Vor 6 Tage
Capnsensible80
Capnsensible80

4:16 I don't think "beats off" is the phrase they should probably use lmao

Vor 6 Tage
Rimmy Tim
Rimmy Tim

This series is great

Vor 6 Tage
Firefly
Firefly

jesus christ. is maingear hiring, id be ok being a tech support guy for a competent company

Vor 7 Tage
Anton Kalliokoski
Anton Kalliokoski

Wow Linus the frustration at 15:19

Vor 7 Tage
SzaboBeatz HD
SzaboBeatz HD

Anybody wanna team up for a tech support company ? Please think about me ! I know the basics and can explain every part in a PC Desktop in minutes for anybody with a basic understanding of the English language. Hire meh !

Vor 7 Tage
MAVERICK 42
MAVERICK 42

Editor: Pelle Gustavs i guess he's a recent new Employee

Vor 7 Tage
MAVERICK 42
MAVERICK 42

I got to admit that first call sounds like they are Indian tech support scammers.

Vor 7 Tage
DKone
DKone

wow that Mechanical Keyboard looks sweet. I looked at some Youtube reviews and I would most likely have bought one. That Massdrop website is a hot mess. Have to login/create an account just to see prices???? I don't think so. There explanation of why is a joke. Massdrop you lost a sale!

Vor 7 Tage
Kenneth Markert
Kenneth Markert

10:28 for the huge RIP

Vor 7 Tage
Stone Rayven
Stone Rayven

A service call like that is why i dont do Intel anymore. Or Nvidia

Vor 7 Tage
Jitin Sharma
Jitin Sharma

10:50

Vor 7 Tage
Nicolaj H
Nicolaj H

Never heard the term "pebcak" before. In my country we say it's an "error 40" which means the error is 40cm behind the screen.

Vor 7 Tage
Derago Nalazev
Derago Nalazev

This made me cringing for hours.... gaad damn...

Vor 7 Tage
Falcon X
Falcon X

That one condescending guy from iBuyPower is like those annoying toxic elitists that ridicule and bully beginners and ruin multiplayer games for the most part. They're so full of themselves they only look at their own perspective. Hope he was fired.

Vor 7 Tage
TheDennyBros
TheDennyBros

DOWNLOAD MORE RAM!!!!

Vor 7 Tage
TexasTimelapse
TexasTimelapse

Fuck anything HP and Dell!! The worst part with Dell is being forced to talk with a worthless Indian, so they get dead last because of that! You're better off going to Walmart and buying a gaming PC. You'll always be better off building your own. Sure ts intimidating your first time, but when you're done you will look back at how simple it was. My first build was before ANY online video was posted. I just had instructions and pics and it went fine.

Vor 7 Tage
MiNameIsJake
MiNameIsJake

As someone who works at the uk equivalent of Best Buy, HP are some of the easiest pcs to troubleshoot, so hps complete ineptitude is hilarious to me

Vor 7 Tage
Tullerion
Tullerion

That iBuyPower... holy shit!!!

Vor 7 Tage
imaghostya
imaghostya

ah good old dell "hell" tech support

Vor 8 Tage
Nick Plotts
Nick Plotts

I used to work on the business side of HP (now Hewlett Packard Enterprise) on one of the server support teams. At the time I was there, policy did dictate that we were not supposed to cover support issues that belonged to another team, and there was interdepartmental billing that could take place if a department that wasn't supposed to handle a case did so. I don't know if the consumer side is/was the same way, but it would not surprise me.

Vor 8 Tage
Dimas Haryo Prajoko
Dimas Haryo Prajoko

Welcome.... to indian tech support.

Vor 8 Tage
Sox4life
Sox4life

16:00 Interesting (They were supposed to just hang up)

Vor 8 Tage
CanadianLoki76
CanadianLoki76

Instead of PEBCAK, you can say ID-10-T error as well..

Vor 8 Tage
CanadianLoki76
CanadianLoki76

Dell = India call center, seemingly just hire whomever they find walking by the office on the street. Ibuypower = at a loss for words, what an ass and what a moronic company.

Vor 8 Tage
Official Tre D
Official Tre D

i wish linus would of just hopped on the phone with the Ibuypower guy and reamed em. Damnit linus

Vor 8 Tage
fgreger
fgreger

This is like a psycho thriller based on real events. Remember kids: If you are a bad person in this live, you will get reincarnated in india and be forced to do 24 hours a day of 1st level support without any training. You will only be able to sleep when you pass someone to someone else until they get reconnected to you.

Vor 8 Tage
fgreger
fgreger

ibuypower support: find someone else to help you. I have no clue why you are talking to me and i have no time for this shit.

Vor 8 Tage
fgreger
fgreger

RAM came lose in shipping... There must have been some type of apocalyptic earth quake somewhere, because i haven't ever heard of that happening and can't really imagine it. Intels CPU Heatsinks, all the time, but RAM?!

Vor 8 Tage
Ales Zak
Ales Zak

Outsourcing tec service sucks

Vor 8 Tage
Tek Splicer
Tek Splicer

Dude welcome to Dell!!

Vor 8 Tage
DᴀʀᴋYᴜᴀɴ
DᴀʀᴋYᴜᴀɴ

Ridiculous that she got basic support, confirmed she was supposed to be in premium support... who just sent her back to basic support!!

Vor 8 Tage
Team Alpha
Team Alpha

Well Done Team Alpha Gaming Certified ;)

Vor 8 Tage
AllYourBase
AllYourBase

Dell is too big. HP is also too big.

Vor 8 Tage
Marius x
Marius x

To be fair, I wouldn't let someone who doesn't know what a ram stick and a motherboard are, touch them, unless they agree to be responsible if they break something.

Vor 9 Tage
Itz_Ryan
Itz_Ryan

I’ve been on the phone and fought with dell for 3 hours because they are so difficult, hard to understand people and the amount of waiting time is ridiculous, and I’m 15 years old. It was such a pain.

Vor 9 Tage
Daniel Laraman
Daniel Laraman

That’s the customer service you can expect from your staff when you don’t give them sufficient training and pay them minimum wage.

Vor 9 Tage
Sideshow Bob
Sideshow Bob

ivan is fucking hilarious

Vor 9 Tage
Jason Ver
Jason Ver

IBuyPower and HP "How do I ship it back to you, I will buy a different computer"

Vor 9 Tage
Ted Eriksson
Ted Eriksson

This video was so goddamn fkn good

Vor 9 Tage
Snipe Squad
Snipe Squad

Why didnt you call cyberpower.... oh wait

Vor 10 Tage
Crypto Surfer
Crypto Surfer

janice doing great

Vor 10 Tage
Crypto Surfer
Crypto Surfer

did not realise this is a whole series , love it !

Vor 10 Tage
Luke F
Luke F

I sees a video that show Linus RAGE, I likes the video...Simples

Vor 10 Tage
NightcruiserMA
NightcruiserMA

Not that this helps, and I'm no fan of iBuyPower, but it actually sounded to me like the guy said (still sarcastically) "On the motherboard..." not "Um the motherboard..."

Vor 10 Tage
B J
B J

I'm trying to pump Janice's guts. What's your # gurl?

Vor 10 Tage
Polly Bonanzas
Polly Bonanzas

That iBuyPower guy was a fucking dick. What the hell? I would be so effing frustrated if I was in her position.

Vor 10 Tage
Miami Bad Boy BOSS
Miami Bad Boy BOSS

This was fucking AWESOME!!! My BIGGEST concerns, regarding PC sellers, are the Warranties - will they honor them or try to bullshit their way out, and the second is customer service/ tech support - will they help you, can they help you. Save for the drawn-out intro, this segment Secret Shopper is a great idea! Hope to see more!

Vor 10 Tage
Blarin Dragon
Blarin Dragon

"Oh? you forgot to download more ram" OMFG too funny thanks Ivan

Vor 10 Tage
Dick Dea
Dick Dea

These guys at ibuypower are real protective and secretive about their management and CEO, I mean they must know right and want to get in front of this? Luckily being in realestate, I have public information. Their corporate address of 529 N Baldwin Park Blvd was purchased by Alex Hou, so through further investigation he is the President of Ibuypower. Why won't he take any calls to explain this terrible service from his company? Does he not care?

Vor 11 Tage
Tyler Sublett
Tyler Sublett

Ibuypower has screwed me over with my graphics card and also send me a lot of wrong stuff. I called and talked to someone that was just as much of an ass if not more. So I just bit the bullet and am dealing with a lower end graphics card. I then spoke to someone else about 2 weeks later about something else that was wrong and he was very helpful. I still don’t think I will buy from them ever again though

Vor 11 Tage
little Rachel
little Rachel

Loved the series, hope you guys let us know what the company's had to say about it. You guys are great, keep it up. Greetings from the Netherlands.

Vor 11 Tage
Nikita Belomestnykh
Nikita Belomestnykh

Wait, what about Apple? I love their customer support. I was waiting for you to test that as well.

Vor 11 Tage
lilmoni
lilmoni

Nikita Belomestnykh but they don't sell gaming PCs

Vor 8 Tage
Dancing Lama
Dancing Lama

The cringe

Vor 11 Tage
Xulious
Xulious

There's something about the way he says "ye done goofed" that I just love

Vor 11 Tage
RipleySawzen
RipleySawzen

Unplug? I NEVER unplug the computer. There's a power switch for a reason. Keeps the system grounded while removing power.

Vor 11 Tage

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